FAQ

1. Where are your products sourced from?

All our products are directly sourced from trusted smallholder farmers and cooperatives across Uganda’s rich agricultural regions. We ensure full traceability and ethical sourcing for every batch.

2. Do you offer international shipping?

Yes! We deliver our products to customers worldwide using reliable courier services. Shipping times and costs will be provided at checkout based on your location.

3. Can I request product samples?

Absolutely. We offer sample packages of our premium offerings—such as Arabica coffee, Robusta coffee, and vanilla beans—to any country. Contact us via the form or email for sample requests and pricing.

4. What is your return and refund policy?

If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We accept returns for quality issues and will arrange a replacement or refund after inspection.

5. Do you provide bulk pricing or special offers for companies?

Yes. We offer exclusive deals, discounts, and custom pricing for companies, retailers, and distributors ordering in bulk. Reach out to our sales team for personalized offers.

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If you have any other questions, please contact us at info@shaoriexport.com or use our website form. We’re here to help!